What our Customers say...
SERVPRO of North Bethesda was top notch start to finish. Their techs came out immediately to assess our mold situation and put a comprehensive game plan together to begin the remediation work within 24 hours. Their teams were incredibly polite and respectful of working around our personal property and the pricing was reasonable. The mold turned out to be more extensive than we originally thought and the team needed to come out two more times due to advanced air quality testing we had performed. In each instance we received the exact same responsiveness and great quality of work. We can't say enough about our interaction with the front line team and the back office. Shelly and Felipe are wonderful. Mold is scary business and the SERVPRO North Bethesda team deliver real peace of mind. We just received our final air quality tests and our home is now mold free thanks to SERVPRO. I highly recommend this particular team.
Christian's team responded immediately after a sewage backup in our basement. The crew came ready to clean, they steam cleaned the concrete, wiped down any items that were in the room and disposed of the waste promptly. They left behind drying equipment for 3 days just to ensure a fully dry and workable space. The office worked directly with our insurance company and we couldn't be happier.
UNMATCHED SERVICE AND PROFESSIONALISM! I wanted to share a few words about SERVPRO’s North Bethesda Branch, as I am in real estate and know how much it can mean to have an exceptional resource that can be relied upon in a pinch. When a home inspection found a substantial drain leak from a basement pipe, we needed to get a full analysis of the situation. We called SERVPRO’s North Bethesda branch based on a referral (a previous client who had a great experience recommended them). We were connected with Christian at SERVPRO, and the process began there. Christian completed a thorough analysis of the space, and from there we established an initial plan of action. The team at SERVPRO then flawlessly executed the plan, returning the space to excellent condition. Throughout all stages of the process SERVPRO was thorough in their investigation to make sure any problem areas were remediated and repaired, and to make any alterations to the initial plan that were required as the job progressed. They were highly organized throughout, and the process was HIGHLY professional in every respect. Not only was Christian and the remediation team excellent, but the office personnel (including Jasmine) were also terrific throughout. They treated the job as if it was their only job (even though they no doubt have many such jobs of a larger scope), giving their full attention to the details. Additionally, we were working under a strict timeline, and they very graciously accommodated our needs as it related to the time factor.
If anyone out there has any needs that relate to remediation on reconstruction, I would very strongly recommend they speak with the team at SERVPRO North Bethesda. Thank you!
I had water damage in my home from a bad leak. I am so happy to work with SERVPRO (North Bethesda) and very thankful for the work they completed in my home from start to finish.
Several techs (supervisor, techs, construction estimator) visited my home throughout the process. From installing equipment to dry out water, drywall repair, painting, flooring, etc., all (both of the Chris, Mauricio to name a few) were very knowledgeable and provided excellent work and customer service! They were very patient with me, answered all my questions and walked me through the entire process. Hands down, one of the best companies I have dealt with, everyone polite, professional, and definitely have the customer's best interest. I was very impressed and will definitely use them again if needed.
Communications with Shelly and Andrea was also courteous and efficient. I always knew I was in good hands. Shelly stayed on top of everything.
Mauricio was equally professional and very polite. He showed up on time every day and was ready to work. He cleaned up the site completely and gave me beautiful new floors and other work. I am most appreciative and am delighted that I worked with SERVPRO. I would highly recommend this company to anyone in need of work to the highest standards. Thank you so much for a job well done!
This company is excellent! The employees are professionals and knowledgeable. The response time is always with 2-4 hours max.
A few years back I used them for a flood where my toddlers overflowed a toilet with toilet paper and the water damage came through the ceiling in my kitchen. It was a disaster. SERVPRO North Bethesda came to the rescue and restored my ceiling like it never even happened!!!
I currently use them for periodic carpet cleanings and always refer them to my friends, family, and Co-workers.
They now offer reconstruction services too and I will definitely use them for any future projects. I highly recommend them to all! You won't regret the technical knowledge and professionalism from this company overall.
Professional company, prompt service. Great end result
These folks are miracle workers! My coop had a hoarding situation that needed to be dealt with professionally and compassionately. Their crew came in and spent two days moving "collectibles" into literally hundreds of boxes. The back office were on top of things, and very flexible in working with us to move the items into storage. Definitely a "can-do" attitude in the midst of a situation that was very overwhelming.
SERVPRO was on time. The staff was friendly courteous and was careful of my home. They protected my paint from their hoses with plastic stands. They wore booties on their shoes.
The service itself was great. This unfortunately was the third time we have used them. However, there were some admin issues that held up a refund and they were very responsive and took care of the issue.
Thumbs up - FIVE STARS!
Thank you to SERVPRO for taking great care of one of our Real Estate clients. Our client purchased a home at a deep discount, knowing it had mold.
The first contractor my client selected was more focused on the money than the solution.
SERVPRO worked on this complicated project with great tenacity.
It was delightful to get a call from my client saying how relieved she was to work with a contractor who was seeing the project through to completion.
Unfortunately, we'd worked with another SERVPRO shop in the past, who did not have the extreme attention to detail, nor the ownership of the project that this SERVPRO did.
I'm pointing this out because some shops are far superior than others.
When dealing with mold remediation, you can't take the project to 90% completion.
When I voiced my concern about another SERVPRO, the owner of this shop said that he'd like to see the shortfalls of another shop corrected, as anything but superior service is a reflection on the brand. I respect this response. He didn't bash a "competitor", but took a positive perspective.
I look forward to knowing they will be caring for more of my clients in the future.
All my best!
SERVPRO saved the day for my husband and I during a really bad situation that involved waste backup in our basement. They took charge of the situation, cleaned up a nasty mess, and handled everything with regards to filing with insurance. On top of all of this they provided great follow up all the way through until our basement was ready to be put back together. I'm very thankful to have made the call to them, and turned an awful situation into something that was much more manageable.
I have used this company for many years for steam-cleaning in my home. The rugs/furniture come out brilliantly. The people are courteous and helpful. I have recommended him to many of my clients with many rave reviews! True professionals.
Our sump pump gave out while we were on vacation and our basement flooded. Our insurance company offered SERVPRO as one of our options. Best selection we could have made. They were here quickly, even with the holidays and heavy rains, which made for a busy time. The staff was courteous and careful with our home. They even worked well with our dog. Ours was a relatively large job, and they had to bring in extra equipment. They didn't leave until everything was up and running. Then they came back daily to check on the progress. They showed us the moisture measurements to let us see how it was drying out. And they guarantee their work for five years. These are individual franchises, and I would heartily recommend Ron Perry and his crew from this one!!
I meant to write the review years ago but better late than never!
I would highly recommending using this franchise in the event of a disaster.
Ron and his team came out to our home when we had discovered a semi large flood in our basement. He put us at ease as this was a very stressful situation for my wife and myself. He explained the process to us and answers all question that we had for him. His team took excellent care of our home and all furniture that was unfortunately sitting in water. Some of our items that were sentimental and irreplaceable were able to be restored due to the swift action of his team.
Upon completion Ron checked up on us to make sure we had all the information needed to proceed with the insurance claims process. From start to finish I was impressed and very satisfied with the service.
I hope I’ll never had a issue with water damage again but if I do, I know who I’ll be calling.
This franchise came out in the middle of the night when one of my pipes burst and water had flooded my basement. They provided an excellent professional and best of all painless service. I was treated with empathy and compassion. My house was dried out in 3 days and put back together within 2 weeks. The only hold up is insurance but that is not in their control. They even painted a door door frame that was not affected at my request and they did it free! I would highly recommend this SERVPRO as they are wonderful from the technicians to the office!
SERVPRO is the best thing to happen in a totally stressful day! From the office staff, to the technicians, to the follow up crew who makes sure the job is perfect, SERVPRO of North Bethesda is fabulous. They rate better than an A+ in customer relations with a personal touch. Their staff is trained, skilled, and professional. They know exactly what to do and do it very well. There is nothing as soothing as competent professionals when you're ankle deep in water!
This SERVPRO shop took great care of my clients.
What a delight it is to get a call from a client to tell me how the service provider I introduced them to helped them through very challenging issues with their home.
My client said that they were very patient and worked the extensive project through to completion.
Thank you SERVPRO, you make my company look good!
SERVPRO of North Bethesda was extremely professional, very knowledgeable and highly responsive when I called them to help with a ceiling leak a few weeks ago. I had water damage in several rooms, but they were able to dry it quickly and to minimize the overall damage to my house. There was no hassle and I was very pleased with the results! I highly recommend them!!
The team at SERVPRO of North Bethesda were very efficient, professional, and always on time. When leaving the site everything was cleaned up perfectly. It was a pleasure to work with them and we will recommend to everyone!
We couldn't be happier with what the guys at SERVPRO North Bethesda have done for us through this awful situation. They were quick to respond, extremely professional, and got to work so that our basement could be ready to be repaired. They walked us through the insurance process and helpful to take pictures of everything that was damaged. We will absolutely refer SERVPRO of North Bethesda to our friends and family!
The team has done a great job! I will highly recommend to friends. The team was very knowledgeable, thanks for your help!
Great job! Very friendly and polite crew- Thank you!
If there was a rating greater than "10" I'd use it! I was so impressed with this team. Their response time, professionalism in very step of the process, WOW! You are awesome!!
Excellent customer service!!
To the SERVPRO Professionals who worked at my home - Thank you so very much for your quick and excellent help. It was truly a "rescue mission" and it worked. Your work was professional, respectful, neat and orderly. You saved my wood floor and gave me much reassurance.
SERVPRO of North Bethesda's crew are all extremely helpful, sympathetic, skillful, tactful, (with our management and with us) We want to thank them all!!
I was pleased with the speedy arrival of the crew after my initial call to SERVPRO. They were thorough and I feel confident that my basement is completely dry now.
Keep up the Excellent Service.
They were excellent, professional, courteous and efficient. All 4 crew members were very nice.
Outstanding service! Thank you so much. The staff was the best ambassadors for SERVPRO. They are highly knowledgeable, courteous, compassionate & kind. I will definitely recommend your services!